Table of Contents
Communication Skills Magic - Your People Skills Determine the Quality of Your Life
SELF-COACHING WORKSHEET 1 – How Committed Am I to Improving my Communication Skills?. 15
Introduction.. 20
Effective Communication – The Most Important Life-Skill 21
How to Use this Book?. 23
Who Will Benefit From the Information in this Book?. 24
Why Can’t We All Get Along Better?. 27
The Cost of Poor Communication & Conflict on Our Society. 27
Take an Honest Look in the Mirror 29
Three Steps to Successful Relationships. 31
Not All Relationships are Created Equal 32
SELF-ASSESSMENT 2 - How Successful am I in My Relationships?. 33
You Can Easily Improve Your Communication Skills. 38
Chapter 1 Elements of Effective Communication.. 40
The Definition of “Effective Communication”. 41
The #1 Key to Effective Communication. 41
Effective Communication Starts with Effective Listening. 42
Personality Style Theories. 44
The DISC Behavioral System.. 46
Personality Style vs. Behavioral Style. 49
Most People Are Not Weird – They are Simply Differently Wired. 51
Power Tip #1 Commit to listening at a deeper level to those around you. 53
Chapter 2 An Introduction to the DISC Behavioral System 55
Follow The Golden People-Smart Rule! 56
The Basics of the DISC Behavioral System.. 58
This System Works! 61
Three Approaches to Exploring the D, I, S, and C Behavioral Dimensions. 63
The Journey Starts with Understanding Yourself 70
Self- Assessment II: What is Your Behavioral Style?. 73
Power Tip #2 Focus on the strengths of those around you! 80
DISC Tool #2: DiSC® Classic 2.0. 80
Chapter 3 The DISC Behavioral System… 82
Most People’s Behaviors Are Highly Predictable. 83
Understanding Your Behavioral Style. 88
Understanding Others’ Behavioral Styles. 89
Common Characteristics of the Four Behavioral Styles. 90
Common Characteristics: A Humorous Look J.. 95
Funny and Practical “Facts”: Fast Pace vs. Moderate Paced individuals. 95
Funny and Practical “Facts”: Task Oriented vs. People Oriented. 96
How to Recognize Different Behavioral Styles. 97
General Tendencies of the Four DISC Styles. 101
DISC Statistics. 106
You Are in Charge of Your Behavior 107
Power Tip #3 Avoid judging others based on their perceived behavioral style! 110
Chapter 4 The Dominance Style. 113
The Dominance (D) Style – Quick Overview.. 114
Preferred Work Environment 118
How to Easily Recognize a D Style Individual 119
Jim, the Super Achiever 120
Communication Style. 121
Strengths and Weaknesses. 121
Challenge Areas. 124
Knowledge is Power! Take control of your weaknesses! 125
Expectations of Others. 129
How to Deal with Conflict when Dealing with a D Style Individual 129
Dominance Style – Born Leaders. 131
How to Motivate the D Style Individual 132
What Demotivates D Style Individuals. 132
D Style Most Popular Career Choices. 133
Power Tip #4 Keep your D styles busy! 134
Dominance Style: Improve Your Relationships and Effectiveness Self-Coaching Worksheet 135
Chapter 5 The Influence Style. 140
The Influence (I) Style – Quick Overview.. 141
How to Easily Recognize an I Style Individual 146
Popular Cindy. 147
Preferred Work Environment 148
Communication Style. 149
Strengths and Weaknesses. 151
Challenge Areas. 154
Knowledge is Power! Take control of your weaknesses! 156
Expectations of Others. 162
How to Deal with Conflict when Dealing with an I Style Individual 163
Influence Style – The Source of Joy and Inspiration. 164
How to Motivate the I Style Individual 165
What Demotivates I Style Individuals. 166
I Style Most Popular Career Choices. 168
Power Tip #5……………….. Hold I styles accountable to their commitments! 169
Influence Style: Improve Your Relationships and Effectiveness Self-Coaching Worksheet 170
Chapter 6 The Steadiness Style. 175
The Steadiness (S) Style – Quick Overview.. 176
How to Easily Recognize an S Style Individual 181
Preferred Work Environment 182
Friendly and Efficient Julia. 184
Communication Style. 185
Strengths and Weaknesses. 186
Challenge Areas. 189
Knowledge is Power! Take control of your weaknesses! 190
Expectations of Others. 194
How to Deal with Conflict when Dealing with an S Style Individual 194
Steadiness Style – the “Real Best Friend”. 196
How to Motivate the S Style Individual 197
What Demotivates the S Style Individual 198
S’s Most Popular Career Choices. 200
Power Tip #5 Be patient and gentle with the S styles around you! 201
Steadiness Style: Improve Your Relationships and Effectiveness Self-Coaching Worksheet 202
Chapter 7 The Conscientiousness Style. 207
The Conscientiousness (C) Style – Quick Overview.. 208
How to Easily Recognize a C Style Individual 214
Preferred Work Environment 215
Systematic Tom.. 217
Communication Style. 219
Strengths and Weaknesses. 220
Challenge Areas. 223
Knowledge is Power! Take control of your weaknesses! 225
Expectations of Others. 231
How to Deal with Conflict when Dealing with a C Style Individual 232
Conscientiousness Style – the Critical Thinker 235
How to Motivate the C Style Individual 236
What Demotivates C Style Individuals. 238
C Style Most Popular Career Choices. 239
Power Tip #6 Develop a deep appreciation for the C styles in your environment! 243
Conscientiousness Style: : Improve Your Relationships and Effectiveness Self-Coaching Worksheet 244
Chapter 8 The 15 Behavioral Style Blends. 248
Your Unique Behavioral Style Blend. 249
1. D Style – The Developer 250
2. DI Style – Result-Oriented. 251
3. DI Style – Inspirational 252
4. DC Style – Creative. 254
5. I Style – Promoter 256
6. ID – Persuader 258
7. IS Style – Counselor 259
8. ICD Style – Appraiser 261
9. S Style – Specialist 263
10. SD Style – The Achiever 265
11. SI Style – The Agent 266
12. SCD Style – The Investigator 268
14. CS Style – The Perfectionist 272
15. CIS Style – The Practitioner 273
Power Tip #8 Increase your acceptance of everyone around you! 275
Chapter 9 The Four Styles at a Glance. 277
The Four Styles at a Glance. 278
General Behavioral Tendencies of the Four Styles. 281
Common Characteristics of the Styles. 282
Strengths of the Four Styles. 284
Challenge Areas of the Four Styles. 285
Communication Tendencies of the Four Styles. 286
What the Four Styles Expect of You. 287
Can Improve Performance And Relationships by…… 288
Learning Styles of the Four Behavioral Styles. 289
How to Communicate Effectively with the Four Styles. 290
Ideal (Work) Environment of the Four Styles. 291
The Four Styles at Work. 292
How to Motivate the Four Styles. 293
What Demotivates the Four Styles. 294
How to Manage the Four Styles. 295
How to Communicate Effectively with Your D, I, S, or C Manager………296
D, I, S, and C Style Customers’ Expectations of You. 297
How to Defuse Conflict with the Four Styles. 298
Celebrity DISC Styles. 299
Author’s Last Note. 302
About the Author. 303
Works Cited.. 305
APPENDIX A Invite E.G. Sebastian to speak at your next event! 306
Performance/Leadership Development Coaching/Mentoring. 307
APPENDIX B Volume Discount - Hard-Copy of Communication-Skills Magic 308
APPENDIX C 7 Ways to Say “NO” Without Hurting Others’ Feelings 309
APPENDIX D Become a DiSC® Assessments Reseller. 312
APPENDIX E More Resources. 313
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